1. Introduction
The protection of your personal data is important to us. This Privacy Policy informs you about the personal data we collect when you use our website and Voice AI platform, the purposes for which we process it, and the rights you have.
The processing of your personal data is carried out in accordance with the Swiss Federal Act on Data Protection (FADP/revFADP) and, where applicable, the European General Data Protection Regulation (GDPR).
2. Data Controller
Suisse AI Group GmbH
Kirchstrasse 3
CH-8304 Wallisellen
Switzerland
Email: privacy@suisse-voice.ch
Phone: +41 44 505 55 58
3. Scope
This Privacy Policy applies to:
- Visits to our website suisse-voice.ch
- Use of our Voice AI platform (app.suisse-voice.ch)
- Use of our telephony services (Voice AI Agents)
- Communication with us via email, phone or contact form
4. Data Collected
4.1 Website Visitors
When visiting our website, the following technical data is automatically collected:
- IP address (anonymized)
- Date and time of access
- Pages and files accessed
- Referrer URL
- Browser type and version
- Operating system
4.2 Registered Users (Platform)
- First and last name
- Email address
- Company name (for business customers)
- Phone number
- Billing address
- Payment information
4.3 Telephony Services
- Phone numbers (inbound and outbound)
- Date, time and duration of calls
- Call recordings (stored on Swiss servers)
- Transcripts of conversations
- Customer-configured content
Important: All call recordings and data are stored exclusively on servers in Switzerland. Your data is not used for training AI models.
5. Purposes of Data Processing
5.1 Contract Performance
- Provision and operation of our Voice AI platform
- Payment processing and invoicing
- Customer support and technical assistance
5.2 Legitimate Interests
- Improvement and development of our services
- Ensuring IT security
- Fraud prevention
6. Data Sharing
We only share your personal data with third parties when:
- Service Providers: Carefully selected providers who process data on our behalf
- Legal Obligation: When legally required
- With Your Consent: When you have expressly agreed
Data Storage Location: All data is stored on servers in Switzerland.
7. Retention and Deletion
- Contract Data: Duration of business relationship plus 10 years (Swiss Code of Obligations)
- Telephony Data: Call recordings deleted after 90 days
- Usage Data: Deleted within 30 days after contract termination
8. Data Security
- Encryption of data transmission (TLS/SSL)
- Encrypted storage of sensitive data
- Regular security audits
- Access controls and authorization management
- Hosting exclusively in Swiss data centers
9. Your Rights
Under the Swiss Data Protection Act (FADP) and GDPR, you have the following rights:
- Right of Access: Request information about your data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restriction: Restrict processing of your data
- Right to Data Portability: Receive data in machine-readable format
- Right to Object: Object to processing
- Withdrawal of Consent: Withdraw consent at any time
Complaints: You may lodge a complaint with the FDPIC (Federal Data Protection and Information Commissioner), Feldeggweg 1, CH-3003 Bern, www.edoeb.admin.ch
Contact: privacy@suisse-voice.ch
10. Cookies
We use technically necessary cookies and, with your consent, analytics cookies. You can manage cookies in your browser settings.
11. Data Processing Agreement
Where you process personal data of your end customers through our platform, we act as a data processor. A Data Processing Agreement (DPA) is available upon request.
12. Changes
We reserve the right to amend this Privacy Policy. The current version is always available on our website.
Suisse AI Group GmbH
Kirchstrasse 3, 8304 Wallisellen, Switzerland
Last updated: December 2025
